PoolPilot support

Get back to clear water.

Start with the checks below. Include your iPhone or iPad model and iOS version when contacting support.

Test-strip scan

Chemistry guidance

Enter current readings and verify pool volume before dosing. Add chemicals separately, follow the product label, keep the pump running when directed, and retest after circulation. PoolPilot deliberately stages large corrections instead of recommending one aggressive dose.

Premium or purchase issue

Open Settings in PoolPilot and choose Restore purchases. Confirm that the device is signed into the Apple Account used for the subscription. Subscription changes are managed from Apple's subscription settings.

Contact support

We usually reply within two business days.